Your Project, Our Process
A structured, transparent approach to managing translation projects for organisations. From first contact to final delivery, here's how we work together.
Enterprise-Grade
Project Management
Every organisation has different needs. Some require a single certified translation; others need ongoing multilingual content programmes spanning thousands of words monthly.
Our process adapts to your scale while maintaining the same rigorous quality standards. Whether you're a two-person startup or a multinational corporation, you'll experience:
- Dedicated point of contact who understands your business
- Transparent pricing with no hidden fees
- Clear SLAs with guaranteed turnaround times
- Consistent quality through trained, vetted linguists
The Six Stages of Your Project
From initial enquiry to ongoing partnership, each stage is designed to ensure quality, transparency, and efficiency.
Discovery & Scoping
We start by understanding your project in detail. This isn't just about word counts – it's about understanding your goals, audience, and how translation fits into your wider strategy.
Proposal & Agreement
We provide a detailed proposal including pricing, timelines, and team structure. For ongoing relationships, we can establish framework agreements with preferential rates.
Team Assignment & Setup
We assemble your dedicated team: a project manager as your single point of contact, plus specialist linguists selected for their expertise in your industry and content type.
Translation & Review
Your content is translated by native-speaking linguists, then reviewed by a second linguist following the TEP (Translation, Editing, Proofreading) process mandated by ISO 17100.
Quality Assurance
Before delivery, every project undergoes automated QA checks (terminology consistency, number validation, tag integrity) followed by a final human review.
Delivery & Ongoing Support
We deliver in your required format, whether that's source files, CMS-ready content, or direct integration. Post-delivery, we offer revision support and can build towards an ongoing partnership.
Flexible Turnaround Options
Choose the delivery speed that matches your deadline and budget.
Standard
3-5 Days
Base rate pricing. Ideal for projects without urgent deadlines.
Fast
48 Hours
50% premium. For time-sensitive business needs.
Express
24 Hours
75% premium. For urgent deadlines and last-minute requests.
Same Day
Hours
2x premium. Emergency service for critical situations.
Turnaround times are indicative and depend on project volume. Your project manager will confirm specific deadlines.
What Makes Us Different
The details that matter when choosing a translation partner.
Dedicated Teams
The same linguists work on your projects, building familiarity with your brand and terminology over time.
Transparent Communication
Direct access to your project manager. No call centres, no ticket queues - just clear, responsive communication.
No Hidden Costs
Quotes are final. We don't add surprise charges for file formats, project management, or QA - it's all included.
Scalable Capacity
From 500 to 500,000 words, we scale resources to meet your needs without compromising quality or timelines.
Industry Knowledge
Linguists with sector experience in legal, medical, technical, and financial translation who understand your terminology.
Continuous Improvement
We learn from every project. Feedback is incorporated into glossaries and processes for better results over time.
Ready to Start Your Project?
Tell us about your requirements and we'll provide a detailed proposal within 24 hours.
Or call us: 0800 193 8888
