Telephone & Video Interpreting (OPI & VRI)
Over-the-phone interpreting (OPI) in 200+ languages. Instant connection, no booking required for common languages. Cost-effective for routine calls, emergency situations, customer service. Pay-per-minute billing from £0.50/minute. Book online anytime. Video remote interpreting (VRI) also available via Zoom, Teams and Google Meet from £0.90/minute.
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Translation Services We Provide
Comprehensive translation solutions for telephone & video interpreting (opi & vri) industry
On-Demand Interpreting
Instant connection to interpreters, no booking required
Video Interpreting (VRI)
Zoom, Teams, Google Meet and custom platforms
Customer Service
Support multilingual customer calls
Medical Calls
GP appointments, NHS helplines, pharmacy
Legal Calls
Solicitor consultations, legal aid
Business Calls
Client calls, supplier negotiations
Why Choose Us
Instant Connection
Connect to interpreter within 30 seconds for common languages
Cost-Effective
From £0.50/minute, ideal for routine calls
Book Online Anytime
Request interpreters via our online portal any time
200+ Languages
Rare and common languages covered
Client Types We Serve
Healthcare
- NHS 111 calls
- GP appointments
- Pharmacy consultations
- Mental health helplines
Public Sector
- Council helplines
- Benefits enquiries
- Housing support
- Social services
Business
- Customer service
- Sales calls
- Supplier negotiations
- HR enquiries
Enterprise & Volume Solutions
Scalable translation solutions for organisations with ongoing or high-volume telephone & video interpreting (opi & vri) translation requirements
Dedicated Account Manager
Single point of contact for all your translation needs. Priority support and project coordination.
Volume Pricing
Competitive rates for high-volume projects. Translation memory reduces costs on recurring content.
Framework Agreements
SLA-backed contracts with guaranteed turnaround times, fixed pricing, and service level commitments.
Security & Compliance
ISO 17100 certified. GDPR compliant. NDA protection. Secure file handling for sensitive documents.
Or call our enterprise team: 0800 193 8888
Available in 200+ Languages
We provide this service in all major world languages
Our Process
Call Our Line
Dial dedicated access number or use app
Select Language
Enter language code or speak to operator
Connected
Interpreter joins call within 30-60 seconds
Interpretation
Three-way call facilitated by interpreter
Telephone Interpreting
Providing instant over-the-phone interpreting for NHS trusts, councils, and businesses across the UK.
View All Case StudiesFrequently Asked Questions
Common questions about telephone & video interpreting (opi & vri)
Common languages (Spanish, Polish, Arabic, Urdu): Within 30-60 seconds. Less common languages: 2-5 minutes. Rare languages: May require callback within 15-30 minutes.
Telephone interpreting: £0.50-£1.50/minute depending on language. Minimum call charge typically 5-10 minutes. Volume discounts available for regular users. Contact for framework pricing.
No booking required for common languages - call and connect instantly. For rare languages or guaranteed availability, pre-booking recommended.
Instant availability: Spanish, Polish, Romanian, Arabic, Urdu, Punjabi, Bengali, Mandarin, Cantonese, French, Portuguese, Russian, Turkish. Most other languages within 5-15 minutes.
Yes - telephone interpreting suitable for solicitor consultations, legal aid calls, benefits appeals. For formal court proceedings, face-to-face court interpreting recommended.
Yes - video remote interpreting (VRI) via Zoom, Microsoft Teams, Google Meet, WhatsApp Video, and most custom platforms. The interpreter joins your video call as a third participant. Video suits appointments where visual communication matters: GP and hospital consultations, mental health sessions, document review, interviews.
Video interpreting: £35-£80/hour (1 hour minimum) or £0.90-£2.00/minute (20-minute minimum), depending on language. Cheaper than face-to-face (no travel costs), more personal than telephone.
Telephone is fastest and cheapest for routine calls: instant connection from £0.50/minute. Choose video when seeing the interpreter helps - medical consultations, mental health sessions, solicitor meetings, education meetings. Both available in 200+ languages.
Need Telephone & Video Interpreting (OPI & VRI)?
Speak to our team about your interpreting needs
