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Speak to our team about your interpreting needs

On-Demand

Telephone & Video Interpreting (OPI & VRI)

Over-the-phone interpreting (OPI) in 260+ languages.

14Years Experience
50,000+Documents Translated
Contact Us 0800 193 8888

Why Lingo Service

  • ISO 17100 certified and an ITI corporate member
  • 260+ languages, native qualified linguists
  • Certified translation from £35, transparent pricing
  • Same-day return available on weekdays
  • GDPR-compliant, files stored in the UK
Trustpilot TrustScore 4.7 · 62 reviews

Translation Services We Provide

Comprehensive translation solutions for telephone & video interpreting (opi & vri) industry

  • On-Demand Interpreting

    Instant connection to interpreters, no booking required

  • Video Interpreting (VRI)

    Zoom, Teams, Google Meet and custom platforms

  • Customer Service

    Support multilingual customer calls

  • Medical Calls

    GP appointments, NHS helplines, pharmacy

  • Legal Calls

    Solicitor consultations, legal aid

  • Business Calls

    Client calls, supplier negotiations

Why Choose Us

  • Instant Connection

    Connect to interpreter within 30 seconds for common languages

  • Cost-Effective

    From £0.85/minute, ideal for routine calls

  • Book Online Anytime

    Request interpreters via our online portal any time

  • 260+ Languages

    Rare and common languages covered

Client Types We Serve

Healthcare

  • NHS 111 calls
  • GP appointments
  • Pharmacy consultations
  • Mental health helplines

Public Sector

  • Council helplines
  • Benefits enquiries
  • Housing support
  • Social services

Business

  • Customer service
  • Sales calls
  • Supplier negotiations
  • HR enquiries

Enterprise & Volume Solutions

Scalable translation solutions for organisations with ongoing or high-volume telephone & video interpreting (opi & vri) translation requirements

  • Dedicated Account Manager

    Single point of contact for all your translation needs. Priority support and project coordination.

  • Volume Pricing

    Competitive rates for high-volume projects. Translation memory reduces costs on recurring content.

  • Framework Agreements

    SLA-backed contracts with guaranteed turnaround times, fixed pricing, and service level commitments.

  • Security & Compliance

    Cyber Essentials certified. GDPR compliant. NDA protection. Secure file handling for sensitive documents.

Explore Enterprise Solutions

Or call our enterprise team: 0800 193 8888

Available in 260+ Languages

We provide this service in all major world languages

View all 260+ languages

Our Process

  1. Call Our Line

    Dial dedicated access number or use app

  2. Select Language

    Enter language code or speak to operator

  3. Connected

    Interpreter joins call within 30-60 seconds

  4. Interpretation

    Three-way call facilitated by interpreter

Case Study

Telephone Interpreting

Providing instant over-the-phone interpreting for NHS trusts, councils, and businesses across the UK.

View All Case Studies

Frequently Asked Questions

Common questions about telephone & video interpreting (opi & vri)

How quickly can I connect to a telephone interpreter?

Common languages (Spanish, Polish, Arabic, Urdu): Within 30-60 seconds. Less common languages: 2-5 minutes. Rare languages: May require callback within 15-30 minutes.

How much does telephone interpreting cost?

Telephone interpreting: £0.85-£1.50/minute depending on language. Minimum call charge typically 5-10 minutes. Volume discounts available for regular users. Contact for framework pricing.

Do I need to book telephone interpreting in advance?

No booking required for common languages - call and connect instantly. For rare languages or guaranteed availability, pre-booking recommended.

What languages are available on-demand?

Instant availability: Spanish, Polish, Romanian, Arabic, Urdu, Punjabi, Bengali, Mandarin, Cantonese, French, Portuguese, Russian, Turkish. Most other languages within 5-15 minutes.

Can telephone interpreting be used for legal matters?

Yes - telephone interpreting suitable for solicitor consultations, legal aid calls, benefits appeals. For formal court proceedings, face-to-face court interpreting recommended.

Do you offer video interpreting as well as telephone?

Yes - video remote interpreting (VRI) via Zoom, Microsoft Teams, Google Meet, WhatsApp Video, and most custom platforms. The interpreter joins your video call as a third participant. Video suits appointments where visual communication matters: GP and hospital consultations, mental health sessions, document review, interviews.

How much does video interpreting cost?

Video interpreting: £60-£90/hour (1 hour minimum) or £1.00-£2.00/minute (20-minute minimum), depending on language. Cheaper than face-to-face (no travel costs), more personal than telephone.

Should I choose telephone or video interpreting?

Telephone is fastest and cheapest for routine calls: instant connection from £0.85/minute. Choose video when seeing the interpreter helps - medical consultations, mental health sessions, solicitor meetings, education meetings. Both available in 260+ languages.

Need Telephone & Video Interpreting (OPI & VRI)?

Speak to our team about your interpreting needs

Contact Us 0800 193 8888
  • Accepted by the Home Office
  • Available 24 Hours
  • ITI Corporate Member