Security, Quality & Compliance
ISO 17100 certified. GDPR compliant. Enterprise-grade security for your most sensitive documents.
Quality Standards
Internationally recognised certifications and memberships that demonstrate our commitment to quality.
ISO 17100:2015
The international standard for translation services. Ensures qualified translators, defined processes, and quality management systems.
ITI Corporate Member
Member of the Institute of Translation and Interpreting, the UK's leading professional body for translators and interpreters.
Home Office Approved
Our certified translations are accepted by UKVI, the Home Office, courts, universities, and government bodies across the UK.
Security & Confidentiality
Your documents are handled with the highest levels of security and discretion.
GDPR Compliant
Full compliance with UK GDPR and EU data protection regulations. Data processing agreements available on request. We act as data processor for client documents.
NDA Ready
Standard NDAs in place with all translators. Custom confidentiality agreements available for sensitive projects. Mutual NDAs for enterprise clients.
Encrypted Transmission
All files transmitted via TLS 1.3 encrypted connections. Secure client portal available. SFTP and encrypted email options for highly sensitive documents.
Vetted Translators
All translators undergo identity verification and qualification checks. Professional indemnity insurance in place. DBS checks available for sensitive sectors.
Data Handling
Clear procedures for how your documents are stored, processed, and deleted.
Secure Upload
Files uploaded via encrypted connection to UK-based servers. No third-party cloud storage without explicit consent.
Access Control
Files accessible only to assigned project team. Role-based access controls. Audit trail maintained.
Retention Policy
Standard 90-day retention after project completion. Custom retention periods available. Immediate deletion on request.
Secure Deletion
Permanent deletion from all systems after retention period. Deletion certificates available on request.
Security Questionnaire
Need to complete a vendor security assessment? We're familiar with common frameworks and can provide detailed responses.
- Standard security questionnaires
- CAIQ (Consensus Assessment)
- Custom due diligence forms
- Data processing agreements
Translation Memory Governance
Your linguistic assets are your property. We manage them responsibly.
Client Ownership
Translation memories created for your projects remain your intellectual property. Exportable in standard formats (TMX, XLIFF).
Secure Storage
Client TMs stored separately from other clients. Not shared, pooled, or used for AI training without explicit consent.
TM Leverage Savings
Cost savings from TM matches passed on to you. Transparent reporting on match rates. Consistent terminology across projects.
Quality Assurance Process
Every translation goes through multiple quality checks before delivery.
Translation
Native-speaking translator with subject-matter expertise. CAT tools for consistency.
Editing
Independent review by second linguist. Accuracy, terminology, and style checks.
Technical QA
Automated checks for numbers, tags, formatting. Spell check in target language.
Final Review
Project manager sign-off. Format verification. Delivery with revision tracking.
Questions About Security?
Our team can discuss your specific security requirements and provide documentation for your procurement process.
Or call us: 0800 193 8888
