Security, Quality & Compliance
ISO 17100 certified. GDPR compliant. Enterprise-grade security for your most sensitive documents.
Quality Standards
Internationally recognised certifications and memberships that demonstrate our commitment to quality.
ISO 17100:2015
The international standard for translation services. Ensures qualified translators, defined processes, and quality management systems.
ITI Corporate Member
Member of the Institute of Translation and Interpreting, the UK's leading professional body for translators and interpreters.
Accepted by the Home Office
Our certified translations are accepted by UKVI, the Home Office, courts, universities, and government bodies across the UK.
Cyber Essentials Certified
Certified under the UK Government backed Cyber Essentials scheme (IASME, 2026), covering our whole organisation. Our systems and processes are independently assessed against National Cyber Security Centre controls for protecting data against common cyber threats.
Security & Confidentiality
Your documents are handled with the highest levels of security and discretion.
GDPR Compliant
Full compliance with UK GDPR and EU data protection regulations. Data processing agreements available on request. We act as data processor for client documents.
NDA Ready
We require an NDA from every translator. Custom confidentiality agreements available for sensitive projects. Mutual NDAs for enterprise clients.
Encrypted Transmission
All files travel over encrypted connections, using TLS 1.3 on modern browsers and devices. Secure client portal with optional two-factor login. Private SFTP folders and encrypted email for highly sensitive documents.
Vetted Translators
All translators undergo identity verification and qualification checks. Professional indemnity insurance in place. DBS checks available for sensitive sectors.
Data Handling
Clear procedures for how your documents are stored, processed, and deleted.
- 1
Secure Upload
Files upload over an encrypted connection to our London servers. Encrypted backups are kept in the EU, and our privacy policy explains which outside services handle files.
- 2
Access Control
Files accessible only to assigned project team. Role-based access controls. Audit trail maintained.
- 3
Retention Policy
Job files: 3 years. Certified translation records: 7 years. Files from quotes that do not go ahead: 1 year. Shorter periods by contract, and deletion sooner on request.
- 4
Secure Deletion
Files are deleted when their period ends, in a logged quarterly run. Backup copies expire within 35 days. Written confirmation of deletion on request.
Security Questionnaire
Need to complete a vendor security assessment? We're familiar with common frameworks and can provide detailed responses.
- Standard security questionnaires
- CAIQ (Consensus Assessment)
- Custom due diligence forms
- Data processing agreements
Translation Memory Governance
Your linguistic assets are your property. We manage them responsibly.
You Own It
Translation memories generated from your content belong to you. On request we export the full TMX file and remove our copies.
Per-Client Storage
Your translation memory is stored in a segregated client environment, never mixed with other organisations' content.
Leverage That Works For You
Repeated content is matched to your previous translations, improving consistency and reducing cost on every subsequent project.
Quality Assurance Process
Every translation goes through multiple quality checks before delivery.
- 1
Translation
Native-speaking translator with subject-matter expertise. CAT tools for consistency.
- 2
Editing
Independent review by second linguist. Accuracy, terminology, and style checks.
- 3
Technical QA
Automated checks for numbers, tags, formatting. Spell check in target language.
- 4
Final Review
Project manager sign-off. Format verification. Delivery with revision tracking.
Questions About Security?
Our team can discuss your specific security requirements and provide documentation for your procurement process.
- Or call us: 0800 193 8888